Complaint about us

Are you not satisfied with how we helped you? You can submit a complaint.

How to submit a complaint

Please provide the following details when filing your complaint. For example:
- the date and place of the incident
- your vehicle registration number
- the reference number of the letter
Important: Please send copies of any documents or other evidence you mention in your complaint. This helps us handle your complaint faster.
Click on “Submit your complaint”, fill in the form and send your complaint.
Once we have received your complaint, we will first call you to discuss the complaint. If you don't want us to call you, please mark that on the form. When we have enough information, we will work on a solution.

We check if we have enough information from you.
If we need more information, we will ask you by email or letter.
We will first call you to discuss your complaint. Do you prefer not to be called? Please indicate this on the complaint form. Then we will send you a letter or email instead.
By law (General Administrative Law Act – Awb), we must handle your complaint within 6 weeks. We know this can feel long, so we try to handle complaints faster. Most of the time, we succeed.